You cannot sign in
What each sign-in message means and what to do about it.
The sign-in screen tells you which of five things went wrong. Find your message below.
Incorrect email or password.
The email and password do not go together. Check the email for a typo, then tap the eye in the password field to read what you typed. If you are still stuck, use Forgot password?. See Forgot your password.
Open the email and verify your account to continue.
Your account exists but nobody has confirmed the email address yet. Open the message the system sent you and follow the link, then come back and log in.
Too many attempts. Please wait a moment and try again.
Too many tries in a short time. Wait a minute, then try once, carefully. Reaching for Forgot password? now is usually faster than guessing again.
Can't reach the server. Check your internet connection and try again.
Your phone could not reach Sadie. Check the signal, turn flight mode off and on, or move to somewhere with Wi-Fi, then try again. Nothing is wrong with your account.
Something went wrong on our end. Please try again in a moment.
The problem is ours, not yours. Wait a minute and try again. If it keeps happening, tell your administrator, and quote the version number from the bottom of Settings if you can get in on another device.
Nothing happens when you tap Log in
The button reads Signing in... while it works, then Preparing your workspace.... If it sits on either for a long time, your connection is the likeliest cause. Close the app, reopen it and try again.
You get in, then land on a picker
That is normal when your account belongs to more than one company. See Choose your company and You are stuck on the company picker.