You are stuck on the company picker
What to do when the app will not let you past choosing a workspace.
After signing in, the app has to know which company you are working in. If it cannot settle that, you stay on the picker. Here is each way it goes wrong.
No company yet
The screen says No company yet, then:
You're signed in but not part of a company yet.
Your sign-in worked. Your account is simply not in any workspace yet. An administrator has to invite you, and there is nothing to do in the app until they do. The Sign out button is there so somebody else can use the phone.
Failed to select company. Please try again.
You tapped a company and the app could not switch to it. Tap it again. If it fails twice, check your connection, and if the app has no signal you will see the offline bar at the top of the screen. See The offline bar.
It sits on Preparing your workspace...
When you belong to exactly one company, the app picks it for you and shows Preparing your workspace... while it does. If that message stays, your connection is the likeliest cause. Close the app, reopen it and sign in again.
You get in but every screen says you have no role
The screen shows a padlock, You do not have a role in this workspace, and:
Ask an admin to give you access, then sign in again.
You are a member of the company but nobody has given you a job in it, so there is nothing you are allowed to read. Retrying will not help. Ask an administrator to give you a role, then sign out and back in.
You are in the wrong workspace
Nothing is broken. Open Settings, tap the Workspace row and pick another. See Your settings.