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Phone appTroubleshooting

A screen shows an error

The four failure messages in the app and which of them a retry can fix.

The app has a small, fixed set of failure messages. Which one you get tells you whether trying again is worth anything.

Could not load this.

A warning triangle, that line, and a Retry button. Something went wrong fetching this screen's data.

Tap Retry. If the red offline bar is at the top of the screen, fix the connection first. See The offline bar.

Something went wrong

The same triangle and Retry button, in the notification center. Treat it the same way.

You do not have a role in this workspace

A padlock, that heading, and:

Ask an admin to give you access, then sign in again.

There is no Retry button, and that is deliberate. Nothing is broken and trying again cannot help: you are in the company but have no job in it, so there is nothing the app is allowed to show you. Ask an administrator for a role, then sign out and back in. See You are stuck on the company picker.

That did not save. Try again.

A brief message at the bottom of the screen after a change failed. The control snaps back to what the server actually holds, so the screen is never claiming a change that did not happen. Try the same action again.

Somebody else changed this first. Pull to refresh.

You and a colleague acted on the same item at nearly the same moment, and theirs landed first. Nothing is lost. Pull down on the list to see the current state, then decide whether your change is still needed.

Still stuck

Note the version number from the bottom of Settings and what you were doing, then tell your administrator. See Your settings.

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